ExaltaTransport

PO Box 759
Medicine Hat, AB
T1A 7G7

1. All claims or intents to claim must be made in writing to the above address.
   
   
2. The following documents must accompany the claim:
   a) Original supplier's invoice showing the value of the shipment
   b) Original bill of lading
   c) Final proof of delivery
   d) Itemized invoice outlining loss or damage to the shipment
   e) Copy of original paid freight bill
   
   
3. Damages or Shortages must be explicitly noted on the carrier's proof of delivery when such delivery is made. The following notations are not acceptable and will not entitle you to file a claim:
   a) Subject to inspection, Subject to count
   b) Possible Shortage
   c) Possible Damage
   
   
4. Concealed Damage claims must be reported without delay to the carrier. When concealed damage is noted, stop unpacking, notify the carrier immediately and request an inspection. Packaging must be retained for inspection by the carrier.
   
   
5. Time Limit for Filing Claim
   a) No carrier is liable for loss, damage or delay to any goods under the Bill of Lading unless notice thereof setting out particulars of the origin, destination and date of shipment of the goods and the estimated amount claimed in respect of such loss, damages or delay is given in writing to the originating carrier within sixty (60) days after the delivery of the goods, or, in the case of failure to make delivery, within nine (9) months from the date of shipment.
   b) The final statement of the claim must be filed within nine (9) months from the date of the shipment together with a copy of the paid freight bill.
   
   
6. Valuation Clauses
   a) A carrier's liability is restricted to $2.00/lb when no value is declared on the bill of lading at time of shipping.
   b) When a declared value is shown, we are liable for an amount up to the value declared, providing proper invoices are supplied to verify this value.
   
   
7. A carrier is liable only for the value of the goods at the time of shipping. A carrier is not liable for overhead expenses, lost profits, administration fees, etc.
   
   
8. Shipments must be checked according to the carrier's pro bill and not the packing slip.
   
   
9. Carriers are not liable for goods shipped at "Owners Risk of Damages" or for goods not properly crated or packaged. This type of claim should be filed with your supplier.
   
   
10. The customer must retain damaged goods until such time as their claim is settled. The goods will then be made available to carrier for salvage purposes.